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Returns Policy
We do not accept returns or credits for change of mind, please shop carefully.
If an item is deemed faulty, the seller must be notified within 2 days of receiving the item.
Items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.
Items can then be sent back for review however this will be at the expense of the buyer.
To start a return review, you can contact us at elements_ofthesouth@outlook.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at elements_ofthesouth@outlook.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Jewellery items can also not be returned due to hygiene reasons.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot provide credit notes on sale items.
Exchanges
We do not accept exchanges
Shipping Policy
Elements Of The South offers delivery Australia Wide.
Shipping fees are determined upon check out; this will factor in the following details:
The item and its weight
Postage location
Please note, our ceramic pieces are very fragile so the best option would be to pick up from our pickup location if you're in Sydney.
Alternatively, the buyer could purchase additional cover for items valued at over $100, please contact us for these details.
Privacy
This Privacy Policy describes how elements-of-the-south-1001.myshopify.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at angelapapalexandris@gmail.com
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
- Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify and Instagram/Facebook.
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Order information
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify, Instagram,Facebook.
- Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers and other payment methods, email address, and phone number.